Last updated: October 2026
As our sweets are freshly made, perishable food items, we generally cannot accept returns once an order has shipped or been picked up. Refunds are handled on a case-by-case basis as described below.
If your order arrives damaged, incorrect, or spoiled, please contact us within 48 hours of delivery via our Contact page, along with clear photos of the item and packaging. We will review each case and, at our discretion, offer a replacement or a full/partial refund.
Orders can be cancelled free of charge only before they are dispatched (India) or prepared for pickup (US). Once an order has shipped or is marked ready for pickup, it can no longer be cancelled for a refund, except under the damaged/incorrect item policy above.
Approved refunds are issued to the original payment method used at checkout (Razorpay/PayPal) or, for Cash on Delivery orders, via bank transfer/UPI as coordinated with you. Refunds are typically processed within 5–7 business days of approval, though your bank/payment provider may take a few additional days to reflect the amount.
For orders paid via our partial/deposit payment option, refunds (where applicable) are calculated based on the amount actually paid at the time of cancellation or approved return.
We're unable to offer refunds for: change of mind after an order has shipped, incorrect address provided by the customer resulting in non-delivery, or delays caused by third-party courier partners once an item has left our facility in good condition.
For any refund-related questions, please reach out via our Contact page.